Contact Us

Lunveraxi® is owned and operated by Shenzhen Yunqi Future Technology Co., Ltd. We’re here to help with your order, product questions, shipping updates, returns, and other concerns. Please contact our customer support team using the information below.

Customer Support

  • Email: service@lunveraxi.com

  • Customer Service Hours: Monday – Saturday, 9:00 AM – 6:00 PM EST

For order-related questions, please include your order number so we can assist you more efficiently.

Order and Shipping Questions

If you have questions about order status, delivery delays, or tracking information, please contact us by email at service@lunveraxi.com and include your order number.

Returns, Refunds, and Damaged Items

If you need to request a return, refund, or replacement, please contact us before sending any item back. Our team will review your request and provide the appropriate instructions, including the correct return address where applicable.

Please do not send a return to our registered business address unless we have specifically confirmed that it is the correct return location.

Response Time

We aim to respond to customer inquiries within 1–2 business days during our customer service hours.

Thank you for shopping with Lunveraxi®. We appreciate your trust and the opportunity to assist you.

Store Information

  • Brand Name: Lunveraxi®

  • Company Name: Shenzhen Yunqi Future Technology Co., Ltd.

  • Registered Address: Room 303, Unit 2, Building 66, Yuanling New Village, Liuxiang Community, Yuanling Street, Futian District, Shenzhen, Guangdong, China.

  • Email: service@lunveraxi.com

  • Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.