Terms of Service

Last Updated: October 21, 2026

Welcome to Lunveraxi®. These Terms of Service govern your access to and use of our website, online store, and related shopping services.

The website is operated by Shenzhen Yunqi Future Technology Co., Ltd. By accessing or using our services, you agree to these terms to the extent permitted by applicable law.

1. Access to Our Services

We provide an online shopping environment where customers can browse pet supplies, review product information, place orders, and contact our support team.

We may update, improve, or modify website features as our store develops. We will take reasonable steps to maintain access to essential shopping functions, but uninterrupted availability cannot be guaranteed.

2. Your Responsibilities

When using our services, you agree to provide accurate information, respect the rights of others, and comply with applicable laws.

You must not interfere with website operations, attempt unauthorized access, introduce malicious code, or use our services to engage in fraudulent or unlawful activity.

3. Account and Order Information

Some features may require you to provide contact details or other information. You are responsible for ensuring that the information you submit is accurate and for maintaining the confidentiality of any account credentials you control.

If you believe your account or order information has been accessed without authorization, contact us promptly at service@lunveraxi.com.

4. Product Availability and Service Changes

Product availability, descriptions, pricing, and website features may change over time.

We may temporarily suspend or modify parts of the service for maintenance, security, operational needs, or other legitimate reasons. Where appropriate, we will take reasonable steps to reduce disruption.

Any changes will be handled without removing mandatory consumer rights relating to existing orders.

5. Third-Party Services

Our store may rely on third-party providers for ecommerce hosting, payments, shipping, analytics, or other functions.

Certain features may be subject to the relevant provider's terms and policies. We do not control every aspect of third-party services, but this does not remove responsibilities that apply to us under law.

6. Ownership of Website Content

Unless otherwise stated, website text, graphics, logos, product photography, and original design materials are owned by or licensed to their respective rights holders.

You may use the website for personal shopping and lawful browsing. Any broader reproduction or commercial use requires appropriate authorization unless otherwise permitted by law.

7. Suspension or Restriction of Access

We may restrict access where reasonably necessary to protect the website, customers, or our business from fraud, security threats, or serious violations of these terms.

Any action will be subject to applicable law, including any obligations relating to notice, fairness, or consumer rights.

8. Disclaimers and Liability

We strive to provide accurate website information and reliable services but do not guarantee that every page will always be error-free or available without interruption.

To the extent permitted by applicable law, we are not liable for losses arising solely from interruptions or circumstances outside our reasonable control. Nothing in these terms excludes liability that cannot legally be excluded.

9. Governing Legal Requirements

These terms are subject to applicable law. Nothing here is intended to deprive customers of mandatory rights available in their country or region of residence.

10. Changes to These Terms

We may revise these Terms of Service when our services or legal requirements change. The latest version will be posted on this page with an updated date.

11. Contact Information

For questions about our website or services, contact:

  • Brand Name: Lunveraxi®

  • Company Name: Shenzhen Yunqi Future Technology Co., Ltd.

  • Registered Address: Room 303, Unit 2, Building 66, Yuanling New Village, Liuxiang Community, Yuanling Street, Futian District, Shenzhen, Guangdong, China.

  • Email: service@lunveraxi.com

  • Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.