Shipping Policy

Last Updated: October 21, 2026

Lunveraxi® aims to make order delivery clear and convenient. Please review the following information before placing an order.

1. Order Processing and Fulfillment

Standard orders are typically prepared and handed to shipping partners within 1–3 business days following payment confirmation (excluding weekends and statutory holidays).

Processing time is distinct from carrier transit time. Additional processing time may be required during peak promotional periods, severe weather events, or standard security verifications.

2. Shipping Destinations & Dispatch Locations

We process and deliver orders to locations available at checkout. To maintain inventory efficiency, items may be fulfilled from different fulfillment centers or partner facilities depending on stock availability and order destination.

Unless specifically stated on a product page, orders are not guaranteed to ship from a single local facility.

3. Shipping Rates and Free Shipping Policy

Applicable delivery charges and service choices are automatically calculated and presented at checkout prior to final payment.

  • Free Shipping threshold: Orders with a final merchandise total exceeding $49 qualify for complimentary standard shipping.

Any conditional promotional offers or temporary free shipping options remain subject to their specific promotional terms.

4. Estimated Delivery Times

Once your package has been transferred to the logistics carrier, standard transit time is generally estimated as:

  • 7–12 business days after dispatch.

Delivery intervals are estimates rather than fixed guarantees. Actual transit timelines may fluctuate due to destination location, local postal efficiency, customs clearance procedures, seasonal volume, and unexpected weather delays.

5. Shipment Tracking

When tracking functionality is available for your shipping method, tracking credentials will be sent via email or updated on your order status page upon dispatch.

Please allow up to 24–48 hours after receiving your notification for the carrier's scanning system to update transit records.

6. Address Accuracy & Modifications

Customers are responsible for ensuring that all recipient details, contact numbers, and delivery addresses are complete and accurate during checkout.

If you discover an address error, please email us immediately. While we attempt to accommodate correction requests prior to fulfillment, we cannot alter destination details once an order has entered dispatch processing or been transferred to a carrier.

7. Package Issues, Delays, and Delivery Disputes

If your shipment experiences unusual delays, appears stuck in transit, or arrives with physical damage, please reach out to customer support with your order number and tracking details.

  • Delivered Status Inquiries: A tracking confirmation marked as "Delivered" does not prevent our support team from opening a review. If your tracking indicates delivery but the package cannot be located, contact us promptly so we can work with logistics providers to investigate the situation.

  • Damaged Shipments: For damaged goods, notify us as soon as possible and include photographic evidence of both the outer packaging and affected contents to assist our claim review.

Your statutory consumer protections remain fully unaffected.

8. Customs Duties, Taxes, and Import Fees

Orders delivered across international borders may incur customs duties, import tariffs, or value-added taxes levied by destination authorities.

Unless explicitly included in your final checkout invoice, any applicable local clearance charges or regulatory fees remain the responsibility of the recipient.

9. Contact Us

  • Brand Name: Lunveraxi®

  • Company Name: Shenzhen Yunqi Future Technology Co., Ltd.

  • Registered Address: Room 303, Unit 2, Building 66, Yuanling New Village, Liuxiang Community, Yuanling Street, Futian District, Shenzhen, Guangdong, China.

  • Email: service@lunveraxi.com

  • Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.