Privacy Policy

Last Updated: October 21, 2026

Lunveraxi® is operated by Shenzhen Yunqi Future Technology Co., Ltd. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website, place an order, or contact us.

1. Information We Collect

Depending on how you use our store, we may collect:

  • Contact details: Name, email address, telephone number, billing address, and shipping address.

  • Order details: Products purchased, order history, delivery information, and return or refund requests.

  • Payment-related information: Transaction status and information required to process a payment. Payment card details may be handled directly by third-party payment providers.

  • Technical information: IP address, browser type, device information, pages visited, and interactions with our website.

  • Communications: Messages and information you provide when contacting customer support.

2. How We Use Information

We use personal information as necessary to fulfill orders, arrange delivery, process payments and refunds, answer inquiries, maintain customer records, prevent fraud, improve our website, and comply with legal obligations.

Where permitted by law, we may also use information for marketing, analytics, and advertising measurement in accordance with your preferences and applicable consent requirements.

3. Cookies and Tracking Technologies

Our store may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, understand website performance, and measure advertising effectiveness.

The technologies actually used depend on our Shopify configuration and the third-party services we enable. Where required, we will request consent before using non-essential cookies or tracking technologies.

You can also manage certain cookies through your browser settings.

4. When We Share Information

We may share relevant information with service providers that help us operate our store, including Shopify, payment processors, shipping providers, fulfillment partners, customer support platforms, and analytics or advertising providers where applicable.

Information may also be disclosed when required by law, necessary to protect legal rights, or otherwise permitted by applicable law.

We do not sell personal information in exchange for money. Certain advertising or analytics activities may nevertheless be considered sharing or targeted advertising under some privacy laws, and applicable opt-out rights will be respected.

5. International Data Processing

Our ecommerce platform and service providers may process information in countries other than the country where you live. Where required, we will take appropriate steps to comply with applicable international data-transfer requirements.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill orders, provide support, maintain required business records, resolve disputes, prevent fraud, and meet legal obligations.

We use reasonable safeguards designed to protect personal information. However, no internet transmission or electronic storage system can be guaranteed completely secure.

7. Your Privacy Choices and Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, or to object to or restrict certain processing.

You may also have rights relating to consent, targeted advertising, data portability, or marketing communications.

To make a privacy request, contact service@lunveraxi.com. We may need to verify your identity before processing your request.

You can unsubscribe from marketing emails using the unsubscribe link where available. Essential transactional messages may still be sent when necessary.

8. Children's Privacy

Our store is intended for general consumers and is not designed to knowingly collect children's personal information in violation of applicable law. If you believe a child has provided personal information improperly, contact us so we can review the matter.

9. Third-Party Websites

Our website may link to third-party services. Their collection and use of information are governed by their own privacy policies, which we encourage you to review.

10. Changes to This Policy

We may update this Privacy Policy when our practices, services, or legal obligations change. The latest version will be published on this page with its updated date.

11. Contact Us

  • Brand Name: Lunveraxi®

  • Company Name: Shenzhen Yunqi Future Technology Co., Ltd.

  • Registered Address: Room 303, Unit 2, Building 66, Yuanling New Village, Liuxiang Community, Yuanling Street, Futian District, Shenzhen, Guangdong, China.

  • Email: service@lunveraxi.com

  • Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Please contact us if you have questions about this policy or wish to exercise an applicable privacy right.