Terms and Conditions

Last Updated: October 21, 2026

These Terms and Conditions govern purchases made through the Lunveraxi® online store. By placing an order, you acknowledge that you have reviewed the applicable product information and agree to the terms below, subject to your rights under applicable law.

1. About Our Store

Lunveraxi® is an online pet supplies store operated by Shenzhen Yunqi Future Technology Co., Ltd., a company registered in the People's Republic of China.

Our products are offered for purchase through the website, subject to availability and the conditions displayed at checkout.

2. Product Information

We make reasonable efforts to describe our products accurately, including their materials, dimensions, features, and intended uses.

Product images may differ slightly from the actual item because of lighting, display settings, or minor manufacturing variations. Please refer to the written specifications for important measurements and product details.

If a product is materially different from its description or does not meet applicable legal requirements, your rights and remedies under applicable law remain unaffected.

3. Prices and Promotions

Prices, currencies, shipping charges, and applicable taxes will be displayed on the website or at checkout as appropriate.

Promotional offers may have specific eligibility requirements, expiration dates, or quantity limits. The terms displayed with each promotion will apply.

We reserve the right to correct pricing errors and update future prices. If an obvious pricing error affects an order that has already been placed, we will address the issue in accordance with applicable law rather than treating this clause as an unrestricted right to cancel any order.

4. Placing and Accepting Orders

When you submit an order, you are requesting to purchase the selected products at the displayed price and under the applicable purchase conditions.

An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted. Order acceptance and any applicable contract formation are determined by the checkout terms and applicable law.

We may decline or cancel an order where permitted by law, including when a product is unavailable, a payment cannot be verified, or there are reasonable grounds to suspect fraud.

If a paid order is canceled, any refund due will be handled promptly in accordance with applicable law.

5. Customer Information

You are responsible for providing accurate contact, billing, and shipping information. Incorrect details may delay processing or delivery.

Please review your order carefully before completing checkout. Contact us promptly if you notice an error.

6. Product Use and Pet Safety

Products should be used only for their stated purposes and according to the supplied instructions.

You are responsible for considering your pet's size, behavior, chewing strength, and individual needs when selecting a product. Supervise your pet when appropriate and stop using any item that becomes damaged or unsafe.

Product descriptions do not replace professional veterinary advice.

7. Shipping, Returns, and Refunds

Shipping arrangements are described in our Shipping Policy. Return requests, refunds, and replacements are governed by our Return & Refund Policy.

These policies operate alongside these Terms and Conditions. If any provision conflicts with mandatory consumer protection law, the applicable legal requirement will prevail.

8. Intellectual Property

Product photographs, descriptions, brand assets, graphics, and other original content on our website are owned by or licensed to the relevant rights holders.

You may not reproduce or commercially use this material without permission, except as allowed by law.

9. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

To the extent permitted by applicable law, we are not responsible for losses arising from improper product use, failure to follow product instructions, or circumstances beyond our reasonable control.

10. Changes to These Terms

We may update these Terms and Conditions to reflect changes in our products, business practices, or legal requirements. The applicable terms for an order will be determined in accordance with applicable law and the terms presented at the relevant time.

11. Contact Information

  • Brand Name: Lunveraxi®

  • Company Name: Shenzhen Yunqi Future Technology Co., Ltd.

  • Registered Address: Room 303, Unit 2, Building 66, Yuanling New Village, Liuxiang Community, Yuanling Street, Futian District, Shenzhen, Guangdong, China.

  • Email: service@lunveraxi.com

  • Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.