Payment & Security Policy

At Lunveraxi®, we aim to make checkout straightforward and help customers understand how payments are processed. This policy explains the payment process and the measures used to support secure transactions on our online store.

1. Available Payment Methods

Payment methods currently available for your order will be displayed at checkout. Depending on your location and the payment services enabled for our store, available options may vary.

Please check the payment options shown at checkout before completing your purchase. We do not guarantee that every payment method is available in every country.

2. Payment Authorization

When you place an order, your payment may be subject to authorization, verification, or additional checks by the relevant payment provider.

An order may not be processed until the payment has been successfully authorized or confirmed. If a transaction is declined, please check your payment details or contact your payment provider.

3. Pricing and Currency

Product prices and the applicable currency will be displayed on our website or at checkout. Shipping fees, taxes, and other applicable charges will be shown where required before you complete your order.

If your bank or payment provider converts the transaction into another currency, its exchange rate and additional fees may apply. These charges are determined by your financial institution, not by Lunveraxi®.

4. Payment Security

Checkout transactions are processed through the payment and ecommerce services made available to our store. These providers may use security controls designed to protect payment information and detect unauthorized activity.

Do not send full payment card details, passwords, or security codes to our customer support email.

Although we take reasonable steps to support secure transactions, no online system can be guaranteed to be completely secure.

5. Fraud Prevention and Order Verification

To help protect customers and our business, an order may be reviewed if unusual payment activity, inconsistent order information, or other potential signs of unauthorized use are identified.

Where necessary and permitted by law, we may request additional verification, delay processing, or cancel an order that cannot be reasonably validated. If a paid order is canceled, any applicable refund will be handled in accordance with the Return & Refund Policy and applicable law.

6. Payment Problems

If your payment fails or you believe you have been charged incorrectly, please first check your order confirmation and payment account.

If the issue remains unresolved, contact us at service@lunveraxi.com. Include your order number, if available, and a description of the problem. For your safety, do not include your full card number or security code.

7. Refunds and Payment Reversals

Approved refunds are generally returned to the original payment method where possible. The time required for the funds to appear depends on the payment provider and financial institution.

If you believe a transaction was made without your authorization, contact your payment provider promptly and notify us so that we can review the order.

8. Third-Party Payment Providers

Payments may be handled by third-party payment processors. Your use of their services may be subject to their own terms, privacy notices, verification procedures, and security practices.

Lunveraxi® does not control every aspect of third-party payment processing.

9. Contact Information

For questions about a payment or checkout issue, please contact:

  • Brand Name: Lunveraxi®

  • Company Name: Shenzhen Yunqi Future Technology Co., Ltd.

  • Registered Address: Room 303, Unit 2, Building 66, Yuanling New Village, Liuxiang Community, Yuanling Street, Futian District, Shenzhen, Guangdong, China.

  • Email: service@lunveraxi.com

  • Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Please never email passwords or full payment card details.